We guarantee you that this is simply not the encounter that we want for our consumers, and we apologize for your response which you received. We’ll be in contact with you shortly To find out more.
Soon after 5 calls to Empire, They are really unable to have a hold with the installers!! Which kind of installers do they use hat they're able to’t come across them! You beater believe that I am filing a grievance With all the BBB. Atrocious expertise!
My FIRST call was October 19. He or any one has nonetheless to get in touch with me. This is certainly now November 6. I have called a total of 3 times trying to solve my concern. I continue to keep receiving the similar reply……..â€We will likely have somebody connect with youâ€. I will NEVER use this organization all over again since seemingly they don’t stand guiding their perform And that i truly feel like i’m getting the operate all over.. I guess if I were being purchasing a whole new carpet I'd personally get a simply call straight away.
Beyond frustrated now, we ended up promised Yet another enhance and an put in was scheduled – Yet another no present. Now all I want is really a refund and void the warranty to the carpet We've got. Our contacts happen to be Elena Nelson and now Scott Heath (Tampa). We have missed a lot of days from perform and cannot have faith in Empire to try and do the job any more. We've notified BBB and Find out Card and don't want A further give from Scott Heath – just a refund.
You should help me to take care of this issue immediately, I've previously wasted a 12 months of my existence on cellular phone phone calls and visits and I just want to shut this chapter!
I so upset and dissatisfied with perform that Empire Today did setting up my hardwood flooring (Incomplete Career) l should be compensated this has long been such an inconvenience to me and my family and my time. Had l recognized this do the job wasn’t going to be finished in two days l by no means would’ve agreed to make use of Empire Today and pay the amount l paid l would’ve made use of Lowes and or Property Depot. I might be Placing a grievance on Yelp because l connect with customer support manufactured grievance on nine/one/2018 right after worker referred to as me was told l would get simply call from a manager with in 24 hrs no reply to this point
I confirmed what was getting devoted to with Trevor prior to he still left my property, and when Kim referred to as me to make the preparations for the full substitution I confirmed the perform to be done and the timeframe to routine the work (inside of one-yr).
I happen to be battling for two weeks for getting someone out to repair just two or three boards that popped up soon after a major hardwood floor installation.
I've but to determine the money. Kim Laurecella (not sure in the spelling) has named me serveral times all through my Performing hours. I'm a Instructor and can’t get the cell phone at certain instances. I have described that. I've named Kim back in minutes and she would not get her telephone.
This really is unacceptable and I do think I’m gonna just take my small business somewhere else. And I hope the consultant noted in his file they messed up instead of which i cancelled my appointment. Do you know the way difficult it absolutely was for me to get this appointment making certain both of those events have been obtainable as mentioned by empire carpet. SMH. Now I don’t know when are going to be out get more info there again
The transitions from some rooms were being off by ½ to one inch in peak, transitions completed badly and also the molding, quarter-round was calculated, Slice and read more put in inadequately.
The day now could be 07/27/27 – Given that we began – We now have experienced a lot of the carpet changed two times, plus the vinyl replaced three times. We now have operate out endurance with this company – their service Division acknowledges that we have experienced numerous troubles – none of which were ours, they usually gained’t reply to utilize any more. They even now haven’t completed The task. Now the carpet from the grasp Bed room is buckling up all around the home – as well as the master bathroom vinyl nevertheless must get replaced.
Spoke with some Girl who to start with refused to provide aid then reported pays for fifty percent but soon after acquiring Experienced plumbers test it out flooring is WARPED, damp all around so this leak has been occurring quite a while.
He mentioned that higher administration to incorporate the most crucial Workplace in Chicago and all Normal manages and district professionals will get this message and ticket . I instructed him I'll simply call back all over again on Wednesday the 13th of December, as this allows for two business days once more for someone from upper management In addition to Lisa through the Philly office how is a Customer service manager with the Philly office she is not the GM.